Dr Stubbs is acknowledged as an expert in plain-English and cross-cultural communication.

We develop and deliver high quality communications materials and engagement strategies for clients implementing a range of highly sensitive projects and policies.

Living Skills
SaintsCare Youth Services

JSA developed a comprehensive information program for young people aged 16 to 25 making the transition to independent or group living that are at risk of long term homelessness.

Living Skills included essential advice and hands-on skills building across 8 competency areas identified by FACS for young people leaving out of home care including money, housing, education, training, employment, health, relationships and their legal rights and responsibilities.

Comprehensive community engagement for the Bonnyrigg public housing estate redevelopment
Bonnyrigg Partnerships (Becton Property Group, Spotless Services Australia, St George Community Housing, Westpac Bank consortium)

JSA was responsible for implementing the Communications and Consultation Plan during the ‘Transition Phase’ between bid acceptance and final development assessment including:

  • Developing plain English materials and story/display boards on matters related to the Environmental Assessment (EA), urban and housing design, proposed mitigation of environmental impacts (dust, noise, during demolition phases), staging of the redevelopment and the rehousing of tenants
  • Running monthly capacity building workshops on different topics, in partnership with bilingual community educators, with the community across seven main community languages
  • Facilitating special outreach activities for vulnerable groups including people with a disability, frail aged, refugees and people with a mental illness who were likely to be most affected by personal disruption and relocation
  • Delivering special large community events, information forums and ‘open houses’ to coincide with key project milestones
  • Training engineers, urban designers, and consortium team members in communicating effectively with disadvantaged and vulnerable people in a complex and challenging political environment
  • Provided face-to-face outreach at project ‘shop front’ and at activities at local schools, churches, youth and aged services, Council parks and at ‘street corner events’ to engage diverse and hard to reach groups
  • Regular response and report backs to the community based on feedback complied on community concerns, how issues were being incorporated into the design plans for the redevelopment and how potential negative impacts has been addressed by the proponents.